Questions? We have
clear answers.
Everything you need to know about funding your wallet, purchasing accounts, automatic delivery and protecting your order.
Browse by topic
Frequently asked questions
01 Getting started What is AllSocials?
AllSocials is a marketplace where registered buyers can purchase available social media accounts and related digital services from clearly organised platform and subcategory listings.
02 Getting started Do I need an account before I can use the marketplace?
Yes. Create an AllSocials buyer account or log in first. Your account gives you access to the marketplace, wallet, transactions and delivered order credentials.
03 Getting started How do I get started?
Create an account, fund your wallet, open the marketplace, choose a platform and subcategory, select the quantity you need and complete the purchase. Delivered credentials will appear in My Orders.
04 Wallet & payments How do I fund my wallet?
Log in, open Fund Wallet, enter the amount and continue to the secure Paystack payment page. Your AllSocials wallet will be credited after the payment is confirmed.
05 Wallet & payments What is the minimum wallet funding amount?
The minimum wallet funding amount is ₦5,000. Enter an amount of ₦5,000 or more before continuing to payment.
06 Wallet & payments Where can I see my wallet transactions?
Open Transactions from your buyer dashboard to view completed wallet funding, purchases and other wallet activity.
07 Wallet & payments My payment succeeded but my wallet has not updated. What should I do?
Do not make another payment immediately. Refresh your dashboard once, check Transactions and contact support with your payment reference if the balance still has not updated.
08 Buying accounts How do I purchase an account?
Open Marketplace, choose the social platform and subcategory you want, review the description, price and availability, then select Purchase. The total cost will be deducted from your wallet.
09 Buying accounts Can I buy more than one account at a time?
Yes. Use the quantity selector on the purchase page. You can buy up to the number of accounts currently available, provided your wallet balance covers the total price.
10 Buying accounts What happens if my wallet balance is too low?
The purchase will not be completed. Fund your wallet with the remaining amount, then return to the marketplace and try again.
11 Delivery & protection Where will I receive the account credentials?
Account delivery is automatic. After a successful purchase, open My Orders and select the order to view the delivered credentials.
12 Delivery & protection What is the 20-minute account-check policy?
You have 20 minutes from the time the credentials are delivered to test the account and report a login problem. Once you log in successfully, the purchase becomes final.
13 Delivery & protection What should I do if the delivered credentials do not work?
Contact support within 20 minutes of delivery and include your order reference. After the issue is confirmed, AllSocials will provide a replacement. If no replacement is available, the purchase amount will be returned to your wallet.
14 Delivery & protection Can I request a replacement after the 20-minute window?
No. Login problems must be reported within 20 minutes of delivery. Claims submitted after the account-check window will not qualify for replacement or wallet refund.
15 Delivery & protection I was charged but cannot see my credentials. Should I purchase again?
No. First refresh My Orders and confirm that the order is marked Delivered. If the credentials still do not appear, contact support with the order reference so the purchase can be checked without a duplicate charge.
16 Account security What should I do immediately after a successful login?
Confirm that the account matches the listing, then secure it by updating the password, recovery details and any connected email information that can be changed. Store the new credentials safely.
17 Account security Is a purchase refundable after I log in successfully?
No. A successful login confirms that the delivered credentials work, so the purchase becomes final and is no longer eligible for replacement or wallet refund.
18 Account security How can I keep my AllSocials account safe?
Use a strong, unique password, never share your buyer-dashboard login, and sign out on shared devices. AllSocials support will never ask you to send your dashboard password.
No matching answer found
Try a different search or view all questions.
Still need help?
Our support team is ready.
Include your order or payment reference when reporting a purchase or wallet issue so we can assist you faster.